Kelsey-Seybold Clinic

Sent the company a letter almost a month ago and no response. Don't use Kelsey-Seybold Clinic

10/29/09

To: Spencer Berthelsen M.D.
Kelsey-Seybold Clinic, President


Really want to let someone know how I feel about the service I have received with Kelsey-Seybold Clinic over the last year and half. I want to break down treatment provided by each Doctor as it happened.

My feet had been hurting me for over 2 years and after not having any relief from pain I decided to visit my doctor with Kelsey-Seybold. I thought it was due to hard work on my feet with delivering water for Ozarka. Which is a change since I had been working as an Administrative Assistant for over 10 years. So I wanted to bring the positive and negative service I have went thru with Kelsey-Seybold.

February 2008 Went to my primary doctor Hiakal and said it was gout and gave me medicine and we tried to see if that would help me feel better. I went on for about 2 weeks taking the medicine and following the doctors orders even tried to return to work. After not getting any better I went back to Dr. Haikal and then referred me to Dr.Valdez for further treatment. (Treated me real nice)

Went to Dr.Valdez (Sports Medicine), and he talked to me about what I had been feeling and the pain and what he thought he could do for me. He made casts for my feet to wear when not walking to help keep my feet at a certain angle while sitting and sleeping. I used them and even tried to work and use them at night and also taking the medicine. After two weeks I went back to Dr. Valdez and he tried the wrapping with my feet and also gave me some medicine. He explained Tarsal Tunnel that this is what I have and he was trying to help give relief to the pain. I went back to him 2 weeks later and he referred to Dr.Blair (Treated me really nice)

Went to see Dr.Blair and then sent me to have test done on the nerves in my feet and legs. He then explained that one foot had more blockage than the other and he tried to treat it with medicine. Tried the medicine for a month and the pain got worse. I told Br. Blair the pain was now going up my leg to just above my ankle and feet were numb more often and it hurt to walk on them. He then gave me more medicine and tried to see if that would work. He explained to me that it may take time so I waited to go back to him for a month. The pain was getting worse in my left foot I had to go back to see him. He then tried shots in my feet and gave me more medicine. I waited a few weeks staying home in bed due to hurting when I walk or try to get around. Dr. Blair then said he would like to do the surgery and see if that would help some relief. I agreed to have the surgery and I did do so 8/2008. Of course I was in pain and in the hospital for 5 days after the surgery with chest pains and feet pain. Week after coming home from hospital I went to Dr.Blair and I tried to explain to him that something was wrong and the pain was getting worse in my left foot. He said keep taking the meds and come back in a week. I went back after a week and now the pain was going up my leg past my knee and it was hurting so bad all I did was cry day in and day out. I felt like Dr,Blair was not listening to me and I felt like I was some kind of test rat at this point. He gave me more medicine and I tried that for a couple more weeks. Went back to see Dr.Blair because now the right foot was getting worse as well and it was going up the leg. He gave me shots in the left foot and told me to come back in a week. I did just as he said and went back and he then said I don't know what you want me to do but I am sending you back to work and will give you some more pills. I tired the pills along with others that he gave me, then went back to him a couple of weeks later after pills did nothing. He said he could not do anything else and I was on my own. He then said let me send you to Dr. Sweielam with pain management. I told something is wrong I am not walking well and my feet are numb more and more and it hurts now when sitting, walking and even laying down. He said go see this doctor and see what he can do for you. Not really listening to me and what I was saying about how I felt. (aweful bed side mannor)

Went to see Dr, Sweielam, and told him what was going on and he said I should be still at Dr. Blair's office but he would help me. He spoke good things to me and even let me know that he would be there for me and help me with the problem. I trusted yet another doctor and I was praying that he could help, he seemed like he really wanted to help me. He gave me more medicine and also told me I need to see a psychologist which was a part of his treatment. I could not afford this but I said OK because I wanted his help. I went to see him after a couple of weeks hardly walking hurt feet and legs. Now I am worried because the pain is getting worse and does not give me any relief. I went to see the psychologist Dr.Guray and then said I am depressed which I would agree. Coming from a lifestyle where I had no want and had everything I need to now not making any money and always in pain. Sitting in a room asking God to take my life because the pain was so great and no one wanted to hear me when I speak. I went back to Dr. Sweielam and he gave me a different kind of medicine that my insurance would no cover but if it will work I will try and get it. I tried the medicine for 3 weeks as he asked and now the pain is going up past my knee to the bottom of my hips. Going more and more days laying in bed not getting up to eat or go to take a shower. I felt like everyone had given up on me and so I gave up on me as well. I grasped to life again after hearing a message of hope from someone on TV. I went back to Dr. Sweielam and his actions now started to turn and he looked at me as if I should not be there and talking to me now not even touching or looking at my feet. Then he said have we given you a drug screen since you been here. I said no, so he sent me down the hall for the test and said come see him in 2 weeks. I did as he said and came back to see him still in pain and hardly walking around he then referred me Dr.Alady. I went to see him and he walked in and asked me what the problem was and after 5 minutes he said go back up front and ask for your money (co-pay) back. He said too many people have been working on this and he knows and will not try to do anything. He sent me to Dr.Varner with Methodist. (not good with patients)

Now I am feeling like Kelsey-Seybold was trying to get rid of me and no one was really hearing me they tossed me off on Methodist Hospital. I went to see Dr. Varner and that is where I am now not really getting the help I think I am due because there asking me whey did I leave Kelsey-Seybold. I am not sure what to do or where to go from here. It is now going on 2 years and been tossed to and fro many doctors I feel like a project gone wrong. All they can say is go back to work and deal with it, I wish I could go to work and deal with. However being at home in the bed most days and not even getting up to clean myself. I feel like I have not been given the service that I have been promised and something should be done about this. I want to live and I want to be able to walk more than 25 feet before I feel like falling or having to lay down. I am taking these meds and all they do is keep me sleep most of the time and just as soon as the pain pill ware off I am taking another one which is not helping. So much more to say but this is a start in requesting help.
I need help....

Travin Roquemore